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ProAct Sales / Custom Partners / New York Edge is a specialty audio and video rep firm and distribution facility conveniently located in the Queens-Nassau, NY. Our friendly, courteous and professional staff is here to make life a little easier for you. We have what you need in stock if you want to pick it up, or we can get it out UPS. Most of our customers will receive their orders the next day. Custom Partners is a new name for some familiar faces in New Hyde Park. Dana, Patty, Bobby, Bryan, Rich, Mike and Ron will take the same work ethic and professionalism that is ProAct, and offer some of the most prestigious brands in the business to a select group of qualified professional installers who “get it”. Let’s work together to get the job done right.
Presitgious Lines / Disciplined Distribution
We are privileged to represent and distribute some of the finest manufacturers in the business. While other distributors lower the bar with mass-market “me too” lines available virtually everywhere, Custom Partners offers prestigious products from companies like Monitor Audio, Linn, Sonance and Panamax.We don’t just have an In-Wall line, we have the industry leader Sonance, who invented the first high fidelity-high performance In-Wall Loudspeaker. Custom Partners takes a disciplined approach to distribution in the Metro NY marketplace, giving our dealers and manufacturers peace of mind. This also allows us to provide the level of support to our distribution partners, that our direct dealers have come to expect from ProAct and the focus our manufacturers deserve
What's in a Name
A lot of thought went into the name for our new distribution company. We chose Custom Partners to convey our level of commitment to our manufacturers and customers. We understand how important it is to be a resourceful valued business partner - not another obstacle to overcome in order to finish the job. Those of you that know our Rep Company, ProAct,realize you can depend on us to take good care of you. We know when you ask us to fax over CAD drawings for a bracket or e-mail CCF files, you Simple follow up and common sense can make all the difference. Being a resource means helping you design a project with the right components, not what we have in stock. It means listening to what you have to say and providing feedback even if it’s not exactly what you want to hear. There are times it means going to the jobsite and helping you on the first install. It always means doing our best and giving our all
Award Winning Training Programs Our in-house sales and product training is second to none. Where else can you get pelted with Snickers Bars, win cash for answering questions, and leave feeling that your time “was worth it times two as Rich likes to say. We make it enjoyable, we feed everyone well, but most of all, we don’t waste your time. We are honored that several of our manufacturers have recognized our efforts with awards, and some have sent product trainers to us for training!
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